(Native Norwegian) Customer Support Consultant (remotely)

About the Company

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. We are expanding our talent bench — a pool of Customer Support Consultants who want to grow with us.

Responsibilities

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest customer happiness practices
• Maintain deep understanding of client solutions and meet KPIs
• Communicate with developers and cross-functional specialists

Qualifications

• Native Norwegian and good English communication skills (B2 level or higher)
• 6+ months of experience in a customer support role
• CRM systems expertise
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
• Nice to have: Experience in technical support

Benefits

• Flexible working hours
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time and an internal health policy
• Responsive leadership focused on development and long-lasting cooperation
• Opportunities for self-development
• A culture built on trust with no time-tracking requirements

Additional Information

• Benefits and conditions may vary depending on the terms of your engagement; some benefits typically apply to employees while independent contractors may not be eligible for all of them
• Final terms will be clearly defined in your agreement if selected
• We adhere to equal treatment of candidates and prohibit discrimination on any grounds protected by law
• Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice