IT END USER SUPPORT TECHNICIAN - LEVEL 1 (SATHON, BANGKOK)

About Us

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place.

Job Purpose

We are seeking a Junior IT End User Support Technician (1st Level) to deliver technical support and operational excellence across hardware, software, collaboration platforms, and IT services.

This role acts as the escalation point for incidents, provides mentorship to other technicians, and partners with regional/global teams to ensure enterprise standards are met. The position requires strong technical expertise, proactive problem management, and the ability to support senior leadership with professionalism and discretion.

Key Responsibilities

• Provide first and second level support for hardware, software, telephony, mobile devices, MFA, and other IT services
• Perform daily operational checks on meeting rooms, printers, desk phones, and other critical equipment
• Manage IT assets and maintain accurate inventory records throughout the asset lifecycle
• Coordinate with vendors for hardware repairs, software licensing, and service delivery
• Support and maintain local systems including basic data center tasks (hands and feet), desk phones, and Microsoft Office suite
• Manage and support Microsoft 365 services including Exchange Online, SharePoint, OneDrive, MS Teams, Autopilot, MDM, and Intune
• Troubleshoot user incidents, escalate to regional/global teams when required, and follow up until resolution
• Support regulatory IT systems (e.g., Purchase Requests, invoicing, reporting, compliance tools) to ensure effective operation
• Partner with regional service desks and global teams for onboarding/offboarding, licensing, and policy alignment
• Document support activities, incidents, and asset movements in the Service Now
• Propose and support improvements in service efficiency and automation (e.g., Intune policies, reporting)
• Provide priority support to senior Directors and executives as needed
• Provide regional coverage and onsite support for both Sathorn and Bangna (when and as required)
• Test and evaluate new technologies and contribute to global standardisation initiatives
• Develop training material and participate in online and in-person meetings. Ie. Usage of TEAMS Meetings, Service now ticket logging, In-house application usage etc.
• Experience of supporting MS Dynamics 365 is a plus

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field
• 3–5 years of experience in IT end user support or desktop support roles
• Strong knowledge of Windows OS, Microsoft 365 suite, and enterprise applications
• Experience with ITSM tools and incident management workflows
• Familiarity with IT asset management and inventory systems
• Ability to troubleshoot hardware, software, and network-related issues
• Basic understanding of data center operations and hands-on support
• Good interpersonal and communication skills, including basic conversational English
• Experience supporting senior stakeholders and managing vendor relationships
• Experience managing vendors and coordinating cross-functional technical teams
• Solid understanding of security controls (MFA, conditional access, endpoint protection)
• Professional communication skills in Thai and business-level English
• Experience supporting senior stakeholders in a multinational environment

Preferred Qualifications

• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation