Sales Associate / Customer Care - IVF (Native Thai and Hindi Speaking)

About the Role

Our client, a leading IVF clinic, is seeking a Sales Executive to support patient acquisition and market expansion, particularly within the India and Thailand markets. This role will focus on managing patient inquiries, providing consultation support, and guiding patients through the fertility treatment journey while ensuring a high level of service and trust.

Responsibilities

• Handle inquiries from prospective patients, particularly from the India and Thai markets, regarding IVF and fertility treatment services.
• Provide clear consultation support on treatment options, packages, procedures, and clinic services.
• Build strong relationships with patients and maintain regular follow-ups to convert leads into confirmed treatments.
• Coordinate closely with doctors and the operations team to ensure a smooth patient journey from inquiry to treatment completion.
• Support business development initiatives targeting international and local patients, including partnerships with medical tourism agencies and referral networks.
• Maintain accurate records of patient interactions, inquiries, and sales activities in the CRM system.
• Achieve assigned sales targets and contribute to overall clinic revenue growth.
• Provide insights and feedback on patient needs, market trends, and competitive landscape.

Qualifications

• Hindi or Thai speaker with strong English communication skills.
• Bachelor’s degree in Business Administration, Marketing, Healthcare Management, or a related field.
• 2–5 years of experience in sales, patient coordination, healthcare services, hospitality, or medical tourism.
• Strong interpersonal and consultative sales skills with the ability to build trust with patients.
• Service-minded with strong problem-solving and communication abilities.
• Ability to work in a fast-paced and patient-focused environment.
• Preferred: Experience in IVF, fertility clinics, healthcare, wellness, or medical tourism industries; familiarity with international patient management or cross-border healthcare services.