Key Account Manager, PHC

About the Role

The Key Account Manager is responsible for handling Caldic’s most important customer accounts in the Personal & Home Care (PHC) segment. These accounts represent a high percentage of company income. The role requires building and maintaining strong relationships at all levels of the customer organisation, acting as the lead point of contact for key customer matters, anticipating customer needs, ensuring internal deadlines are met, and driving customer success. Location: Bangkok, Thailand. Work arrangement: Onsite.

Responsibilities

• Know customer business including strategy, size, products, key decision makers, organisation, new initiatives and pain points.
• Develop mid- to long-term Account Plans leveraging Caldic resources (including Marketing) to grow sales across customer business segments.
• Take ownership and accountability for implementing Account Business Plans.
• Use internal systems for call planning, customer identification, contacts management, account strategy, planning and follow-up.
• Master and drive CRM platform usage (Dynamics) to capture prospects, accounts, contacts, activities, tasks, opportunities, sales and other selling activities.
• Drive and develop solid customer relationships and engage internal stakeholders to maintain top-to-top engagement.
• Drive customer solution activities such as opportunity management, Customer/Innovation/Guru Days, product demonstrations, joint sales calls and sample management.
• Establish and maintain customer intelligence; monitor customer organisation changes and leading customer strategies as well as market, industry and competitor trends.
• Meet or exceed sales growth, profitability, pipeline and other business goals; manage sales forecasting and DSO.

Qualifications

• Bachelor’s degree in science/chemistry, business or related qualification.
• Minimum 5 years of direct experience in account management in the Personal and Home Care industry.
• Proven track record in successfully managing and growing key accounts.
• Able to engage customers at all levels including senior management.
• Proficient in Microsoft Office applications and CRM software (Dynamics).
• Strong interpersonal, negotiation and leadership skills.
• Analytical with strong problem-solving skills.
• Excellent written and spoken English and local language proficiency.
• Customer-oriented, results-oriented, able to handle multiple accounts and build rapport with key customers.

Benefits

• Global opportunities with rapid career growth and development.
• An inclusive, diverse and dynamic work environment.
• The chance to shape specialty ingredient solutions across industries such as food, pharma, personal care and more.

Additional Information

Caldic is an equal opportunity employer and celebrates diversity. We are committed to fostering an inclusive work environment and do not discriminate on the basis of race, religion, gender or any other characteristic.