Operations Manager (GO Hotel Chiang Mai)

About the Role

Oversee daily hotel operations, including front office, housekeeping, and basic F&B (Grab & Go station).

Ensure excellent guest experience by maintaining service standards and handling escalated guest issues.

Manage staff scheduling, training, and performance to support a lean and efficient team.

Monitor financial performance, including room revenue, cost control, and cash handling procedures.

Coordinate with Accounting for reporting, budgeting, and daily reconciliations.

Implement policies, procedures, and operational improvements to maximize efficiency and profitability.