Senior Software Development Team Coordinator

About the Company

The Senior Software Development Team Coordinator (Thailand) is the operational right hand of the Thailand Team Leader within the Sitebuilders Chiang Mai team. This role supports the Team Leader to operate at a strategic and technical level — by owning the people rhythm and day-to-day operational layer of the Thailand hub. The Software Development Team Coordinator reports directly to the Thailand Team Leader and works in close partnership to ensure strong team operations, delivery consistency, and people development across the Thailand hub. This role is not intended to act as a buffer between the Team Leader and the team, but rather as a strong operational partner who increases the effectiveness of both. Success in this role is measured by the health and performance of the team, as well as by the Team Leader’s ability to focus on high-impact strategic and technical responsibilities.

Responsibilities

• Serve as the primary people manager for Thailand-based engineers — owning regular 1:1s, feedback cycles, and individual development plans in close coordination with the Team Leader.
• Monitor team morale, identify and report risks early, and address interpersonal issues with discretion before they escalate to the Team Leader.
• Support engineers' career progression by identifying growth opportunities and skill gaps, aligned with the Team Leader and UXM Architect’s technical direction.
• Lead onboarding coordination for new Thailand-based hires, ensuring a smooth transition into the team's ways of working.
• Build and reinforce a team culture of ownership, initiative, and continuous improvement — consistent with the Team Leader's vision for the team.
• Track Kanban progress across the Thailand team, ensuring blockers are surfaced and resolved without pulling the Team Leader away from technical priorities.
• Manage day-to-day task allocation and priority adjustments in fast-switching delivery cycles within a Kanban system.
• Compile and deliver structured monthly reports to upper management layers detailing overall team status, KPI metrics, operational delivery risks, and sensitive people or performance issues. Every identified issue, bottleneck, or risk must be accompanied by a concrete, actionable remediation plan to improve and resolve the situation dynamically.
• Oversee accurate time logging and estimation integrity across the team (including for the Deputy role itself).
• Assist the Front-End Team Leader in identifying potential personnel or project risks and help formulate contingency plans.
• Support the Project Anchors and the Stability Unit by ensuring developers are available and focused during critical production fixes.
• Maintain sufficient technical credibility to follow engineering discussions, understand the team’s work, and ask relevant questions. While this role is not the primary technical authority, it is expected to operate confidently and effectively within technical conversations.
• Act as a first-level escalation point for day-to-day operational and process questions, resolving escalations before it reaches the Team Leader.
• Uphold UXM documentation requirements and Definition of Done compliance within the team.
• Participate in hiring panels for Thailand-based frontend roles, providing structured feedback on culture fit, communication, and working style.
• Assist in scoping role requirements in coordination with the Team Leader.

Requirements

• Experience: At least 2 years of experience in a people management or team coordination role in a tech team.
• Preferred Qualifications: Familiarity with Front End frameworks and web technologies (HTML, CSS, JS (React, Angular etc.)). We value the ability to translate technical constraints into project timelines, ensuring you can accurately assess scope and complexity during the planning phase.
• Genuine people leadership instinct — you find energy in developing others, you notice when someone is struggling before they say it, and you handle sensitive conversations with care.
• Organized, dependable, and calm under pressure — the team should feel steadier because you are in the room.
• High level of initiative, ownership, and leadership mindset.
• Strong communication skills in English; able to represent team dynamics and delivery status clearly to the Team Leader and upward when needed.
• iGaming or SaaS platform experience is an advantage.

Benefits & Perks

• Start with 20 days of annual leave, with 2 additional days added each year (up to 30 days by your fifth year with us), along with 13 public holidays per year.
• Enjoy a flexible hybrid work schedule after your first three months with us.
• Support for New Parents:
  - 21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.
  - 4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.
• Our office perks include parking, on-site massages, and frequent team-building activities in various locations.
• Monthly meal allowance
• Medical Subscription and Annual Physical/Medical check-up.
• Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.
• Gym allowance.

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!