Customer Service Specialist (Mandarin)

About the Role

Contract Duration: 12+ month contract (extension subject to client approval). Working arrangement: Onsite in Sathorn, Bangkok. Working hours: Monday–Friday 07:30–16:30. Customer Account Specialist supporting customers across Asia Pacific; customer services team located in Bangkok. Language preference: Mandarin (HSK 5 > 200) and English (TOEIC 750).

Responsibilities

• Act as customer’s primary point of contact and maintain strong business relationships with assigned customers, covering order commitment and fulfilment, invoicing and issue resolution.
• Provide customer support and ensure customer satisfaction by demonstrating ownership and managing cross-functional interfaces with Sales, Supply Chain and Logistics.
• Work and cooperate with related functions to resolve customer/supplier issues, propose best-option solutions, and communicate outcomes back to customers/suppliers in a timely manner.
• Build strong customer relationships, understand customers' business/service needs, and act as a trusted advisor.

Qualifications

• Background in customer service, supply chain or logistics.
• Prefer Mandarin proficiency (HSK 5 > 200) and English (TOEIC 750).
• Available for onsite work in Sathorn and for the stated contract hours and duration.