Director – Key Account Management – FMCG – Southeast Asia – APAC

About the Company

DP World is undergoing a strategic expansion of its Key Account Management team in Southeast Asia. We are seeking a seasoned and strategic commercial leader dedicated to driving growth and fostering strategic partnerships within the FMCG (Fast-Moving Consumer Goods) industry. This role will leverage deep industry expertise to deliver bespoke logistics solutions for high-volume and consumer-driven FMCG and retail sectors, cementing DP World's position as the market leader.

Trade is the lifeblood of the global economy. DP World exists to make the world’s trade flow better. With a diverse team of more than 114,000 employees across 78 countries and a growing Asia Pacific presence, DP World is transforming and integrating Ports and Terminals, Marine Services, Logistics and Technology to create end-to-end supply chain solutions.

Responsibilities

• Develop and execute strategic account plans to grow and retain key accounts, focusing on increasing customer spend across all end-to-end (E2E) products and capabilities.
• Proactively identify and pursue opportunities for cross-selling and up-selling within the existing key account portfolio and hunt for new logos.
• Conduct regular business reviews with key accounts to ensure alignment with their strategic goals and to showcase DP World’s value and capabilities.
• Serve as the primary point of contact and trusted advisor for key accounts, building and maintaining strong, long-term relationships with BCOs and other stakeholders.
• Ensure smooth execution of client contracts and ongoing account management to maximize retention and growth opportunities.
• Resolve customer escalations in a timely manner and identify opportunities to improve customer excellence measures.
• Work closely with internal stakeholders including Business Development, operations, finance and technology to deliver seamless end-to-end solutions.
• Collaborate with the Business Development team to ensure smooth transition of accounts into key account status.
• Participate in relevant industry events to increase brand awareness and network with key decision-makers.

Qualifications

• Minimum 10+ years progressive experience in senior sales, business development, or Key Account Management roles, preferably managing global or regional accounts.
• Proven track record in the FMCG or Retail sector, with expertise in temperature-controlled supply chains, high-volume distribution, and e-commerce fulfilment.
• Bachelor’s or Master’s degree in Supply Chain Management, Logistics, Business Administration, or related field.
• Well-versed in multi-capability selling and the definitions and criteria under Key Account Management programs.
• Knowledge of freight forwarding, landside logistics and key competitors in the APAC region; Contract Logistics experience desirable.
• Strong hunter mindset with demonstrated success in acquiring new logos and growing accounts across multiple products and trade lanes.
• Strong understanding of APAC trade lanes, customs regulations and logistics infrastructure.
• Exceptional communication, negotiation and presentation skills; excellent stakeholder management and cross-team collaboration.
• Ability to travel across the Southeast Asia region as needed.

Equal Employment Opportunity

DP World is committed to the principles of Equal Employment Opportunity (EEO). We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the worldwide recruitment database for the purpose of evaluating your qualification for this or other job vacancies.