Account Manager (E-Commerce)

About the Role

Ripples Commerce is seeking a detail-oriented and execution-driven professional to support end-to-end e-commerce operations and campaign management for brand partners.

This role is responsible for managing day-to-day store operations, coordinating cross-functional teams, and driving campaign execution across multiple platforms such as Shopee, Lazada, and TikTok Shop, while analyzing performance data and supporting business planning to optimize client growth.

Responsibilities

• Coordinate with internal teams and brand partners to execute e-commerce campaigns and store activities
• Manage day-to-day store operations, including graphic briefing, banner uploads, and campaign submissions across platforms
• Plan and execute promotional campaigns aligned with business objectives
• Monitor and analyze campaign performance, including sales, traffic, conversion rates, and funnel metrics
• Prepare joint business plans (JBP) and support or lead weekly, monthly, and quarterly business review meetings with clients
• Generate regular reports and provide actionable insights to improve performance and strategy
• Ensure timely and accurate execution of all campaign-related activities
• Collaborate cross-functionally with marketing, content, and operations to deliver integrated solutions
• Participate in or lead cross-functional and ad-hoc projects as assigned

Qualifications

Education & Experience

• Bachelor's degree in any field
• 1–6 years of experience in e-commerce, digital platforms, startups, FMCG, retail, or consulting
• Experience working with marketplaces or brand-side e-commerce operations is preferred

Skills & Competencies

• Strong proficiency in Microsoft Excel and data analysis
• Familiarity with e-commerce platforms such as Shopee, Lazada, and TikTok Shop
• Strong analytical skills with the ability to interpret data and generate insights
• Excellent communication and client-facing skills
• Strong organizational and project coordination abilities
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously
• High attention to detail and execution excellence

Additional Information

• Good English communication skills (reading and writing)
• Proactive mindset with a strong sense of ownership and accountability
• Ability to collaborate effectively across teams and stakeholders