Assistant Audio Visual Manager - Banquet (Royal Orchid Sheraton Riverside Hotel Bangkok)

POSITION SUMMARY

• Verify that AV equipment needed is in the inventory before event.
• Set-up, operate, and troubleshoot all equipment, devices, and systems.
• Ensure all equipment is fully operational, repair/clean when necessary.
• Tape down/dress loose wire/cable.
• Label broken equipment.
• Check delivered equipment and room set-up against Banquet Event Order.
• Communicate additions or deletions to flowsheets.
• Break-down, remove, and secure equipment.
• Set-up and maintain property’s portable audio system.
• Operate and maintain house audio system.
• Assist and instruct guests/customers regarding proper usage/operation of AV equipment.
• Up-sell AV services.
• Monitor equipment operation.
• Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
• Assist management in hiring, training, motivating and coaching employees.
• Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow company policies and procedures.
• Report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge guests according to company standards.
• Anticipate and address guests’ service needs, and thank guests with genuine appreciation.
• Speak with others using clear and professional language and prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to employees’ concerns.
• Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Visually inspect tools, equipment, or machines.
• Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Enter and locate information using computers/POS systems.
• Move up and down stairs/service ramps.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High School diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None