Tele sales supervisor

Job Purpose:

To oversee and support the Tele-sales team in achieving sales targets in alignment with company objectives and principal policies. This role is responsible for team coaching, performance monitoring, operational support, and cross-functional coordination to ensure efficient and effective Tele-sales operations.

Job Description.

• To coach the Tele sales individuals’ team to work properly and monitor their performance to drive ZP and principal policy.
• To develop and support Tele sales to be professional for better career path
• Ability to suggest and improvements of work in general
• Willing to be continuously develops by directly report
• Provide performance report and slide presentation that able to analysis in sales performance, basically market updated information etc.
• Prepare related document for drive activities, generally document for support Tele sales
• To coordinate with another department such as principal, MKT, HR and IT etc.

Key Responsibilities:

Team Supervision and Performance Management

• Supervise and coach Tele-sales staff to ensure adherence to company standards and principal policies.
• Monitor individual and team performance against defined sales targets (ZP) and KPIs.
• Provide regular feedback and implement performance improvement plans where necessary.

Staff Development and Capability Building

• Support the professional development of Tele-sales team members through coaching, training, and mentoring.
• Identify skill gaps and recommend appropriate development programs to enhance team capabilities.

Operational Efficiency and Process Improvement

• Review current work processes and recommend improvements to enhance efficiency and effectiveness.
• Implement best practices to optimize team performance and operational outcomes.

Self-Development

• Demonstrate commitment to continuous personal and professional development.
• Actively seek feedback and align with direction provided by the direct supervisor.

Reporting and Business Analysis

• Prepare and deliver accurate and timely reports on sales performance.
• Develop presentation materials, including analysis of sales data, market trends, and performance insights, to support management decision-making.

Documentation and Administrative Support

• Prepare and maintain all relevant documentation to support Tele-sales activities.
• Ensure accuracy, completeness, and compliance with company requirements.

Cross-functional Coordination

• Liaise with internal and external stakeholders, including Principal, Marketing (MKT), Human Resources (HR), and IT teams.
• Ensure smooth coordination to support business operations and project execution.

Skills and Competencies:

• Strong leadership and coaching skills
• Analytical and reporting capability
• Excellent communication and interpersonal skills
• Ability to work cross-functionally
• Problem-solving and process improvement mindset
• Proficiency in Microsoft Office (Excel, PowerPoint)