Customer Quality Engineer

About the Role

Department: Quality / Customer Quality
Location: Sukhumvit 105 (Soi Lasalle), Bangna, Bangkok, Thailand
Reports To: Customer Quality Manager / Quality Manager
Company: UTAC Thai Limited

Responsibilities

• Serve as the primary customer quality contact for assigned customers, products, and package platforms in a backend semiconductor OSAT manufacturing environment.
• Manage customer complaints, returns, quality alerts, RMAs and escalations with urgency and professionalism.
• Lead or coordinate problem-solving activities using 8D, 5-Why, Fishbone, FMEA, SPC, DOE and other quality tools.
• Coordinate cross-functional investigations with Production, Process/Product Engineering, Failure Analysis, Reliability, Test, Planning and Manufacturing Quality to identify root cause and drive effective corrective and preventive actions.
• Prepare clear, accurate, and timely customer-facing technical reports including 8D reports, investigation summaries, failure analysis updates, corrective action reports and quality performance reviews.
• Translate complex technical issues into simple, easy-to-understand explanations for customers and internal stakeholders; support customer visits, technical reviews and audits.
• Track customer quality KPIs such as PPM, DPPM, RMA, customer complaints, escapes, audit findings and response turnaround time.
• Review process, material or engineering changes for customer quality impact and support customer communication where needed.
• Drive continuous improvement projects to reduce defects, improve response quality and strengthen customer satisfaction; escalate risks proactively and follow through to closure.

Skills

• Hands-on experience with customer complaint handling, root cause analysis, corrective action management and quality reporting.
• Familiarity with semiconductor assembly and test processes (die attach, wire bond, molding, trim & form, singulation, marking, packing, reliability, final test).
• Proficient in quality methodologies and tools: 8D, FMEA, SPC, MSA, DOE and control plans.
• Strong technical report writing and ability to prepare customer-facing documentation.
• Ability to work cross-functionally with Production, FA, Reliability, Test and Engineering teams.

Qualifications

• Bachelor’s degree in Engineering, Materials Science, Electronics, Mechanical, Chemical or related technical field.
• Experience in semiconductor backend manufacturing / OSAT environment is required.
• Practical knowledge of failure analysis coordination, corrective actions and quality performance improvement.
• Strong data analysis and problem-solving capability.
• Good command of written and spoken English.
• Personal traits: proactive, organized, strong collaboration and communication skills, attention to detail, ownership and able to manage multiple priorities under tight timelines.

Additional Information

• Working location: Sukhumvit 105 (Soi Lasalle), Bangna, Bangkok
• Interested candidates: submit resume via email: Saravaneeph@utacgroup.com