Service Engineer

Key Job Purpose :

• To execute field service activities to get higher customer satisfaction under Service Supervisor’s supervision.
• To assist Service Manager/ Supervisor/Team Leader in making plan and supervise field service activities under Service plan.

Summary of Functional Duties & Responsibilities :

• To support Managers/Supervisor/Team Leader to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
• To read, update and follow company's standard operating procedures and guidelines in daily work.
• To support Managers/Supervisor/Team Leader to make, review and improved standard operating procedures and guidelines.
• To execute activities to achieve PM contract target and Service KPI
• To make technical/ application documents required for customer service and edit to improve under manager/supervisor’s instruction.
• To collect market & customer information, feedback to sales department or Managers/Supervisor/Team Leader. Support to collect customer satisfaction level.
• To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.
• To join Service meeting & training according to Managers/Supervisor/Team Leader’s instruction.
• To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
• To provide application, scientific and product information to customers and other departments in company.
• To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Managers/Supervisor/Team Leader’s instruction.

Authorize :

• To use of equipment and facilities of the Company to serve the purpose to complete the task.
• To enjoy the full benefits stipulated in the labor agreement and labor law.
• To refuse to perform the tasks assigned by Managers/Supervisor/Team Leader which not in conformity with the law.

Job Specification :

Minimum Education Required

University degree

Minimum Experience Required

Min 1 years relevant working experience in technical service management work in IVD field

Skills and Knowledge Required

PC literate, Good English Communication

Attitude Required

Higher sensitivity to customer satisfaction with positive mind-set of teamwork & compliance

Knowledge Desired but not Essential

Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio-chemistry

Travel Requirement

Flexible to respond to customer request & regional training

Key Competencies :

• Professional / Technical Expertise
• Organisation and Accomplishment
• Judgment - Problem Solving
• Customer Orientation
• Developing Others