ITS Support Engineer I, IT Services

About the Role

Must be authorized to work in Thailand without sponsorship. 5 days’ work week. Onsite based in our office near Phetchaburi MRT. Business-level English proficiency required (written and spoken).

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees, providing seamless end-to-end services and high-quality on-site technical support to ensure productivity remains secure and uninterrupted. You will own the overall IT experience for employees, mentor peers, manage projects with partner teams and contractors, and continuously expand your technical skills.

Key Responsibilities

• Deliver on-site, hands-on support diagnosing, troubleshooting and resolving hardware and software issues; evaluate log files to determine system health.
• Manage and oversee IT asset inventories.
• Manage the ticket queue; update customers on next steps through resolution.
• Provide on-call support for high-severity incidents and act as an escalation point of contact for the team.
• Assist with triage and escalation of system or network outages to reduce downtime.
• Understand and execute change management activities in a high-availability environment.
• Participate with partner teams and vendors to define requirements and manage execution of continuous improvement projects.
• Participate in hiring, training and developing peers and new team members as a mentor.
• Travel between local area buildings as required; occasional travel to other cities may be required.

Qualifications

• At least 3+ years of corporate experience supporting Windows, Mac or Linux operating systems.
• Business-level English proficiency (written and spoken).
• Working knowledge of DNS, DHCP, TCP/IP protocols and IP addressing.
• Experience with network troubleshooting commands and tools.
• Windows administration experience including Group Policy, Active Directory, and LDAP concepts.
• Understanding of server infrastructure and RAID configurations.
• Experience setting up, taking down and relocating PC systems.

Preferred Qualifications

• Bachelor’s degree in Computer Science or IT related field.
• Industry certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Red Hat Linux, Microsoft hardware, or AWS.
• Experience with audiovisual, video conferencing or event support.
• Understanding basic concepts of information security, data encryption and best practices.
• System troubleshooting and cross-platform interoperability experience.

About the Team

Our IT Services team is a dynamic and diverse group of problem-solvers that values inclusion, mentorship and continuous learning. Team activities and employee-led affinity groups support career growth and an inclusive culture.

Additional Information

• If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.