Customer Service Representative

About the Company

MICO WORLD is a leading global internet company focused on social entertainment, with a diverse portfolio that includes products like MICO, YoHo, TopTop, and SUGO. With years of market expertise, the company has established a strong presence in the Middle East, Southeast Asia, North America, Japan, and South Korea. MICO WORLD operates in over 150 countries and regions, serving a global user base of over 200 million. We are committed to leading the global social entertainment industry, creating more positive emotional values worldwide.

About the Role

Job title: Customer Service Representative (onsite, full-time)

Responsibilities

• Build and maintain strong relationships with VIP users, understanding their needs and psychology.
• Monitor VIP users' daily activity and spending behavior, using personalized support to boost retention.
• Collect and analyze user feedback, report issues, and propose solutions to improve user experience.
• Follow up on user-reported bugs and technical issues in a timely manner.
• Browse competitor apps to identify active, high-value users and content creators.
• Send friendly invitation messages via Line, Instagram, or in-app DMs to attract potential users.
• Guide newly invited users through registration to help them settle down on our platform.

Qualifications

• 1–3 years of work experience in Live Streaming or Customer Service is highly preferred.
• Basic data analysis skills, with proficiency in using Excel/Google Sheets to track issues.
• Excellent communication skills with a friendly, patient attitude; comfortable text-chatting with strangers online.
• Highly responsible, target-driven, and comfortable with conducting daily user outreach.