Project Manager – APAC (Travel Distribution)

Summary of the role

As a Project Manager, you will lead the delivery of complex, customer-facing implementation programs for travel agency partners across the Asia Pacific region, as well as represent APAC in large global programs. You will be accountable for end-to-end project execution, ensuring alignment between customer objectives and Amadeus solutions, with full ownership of delivery governance, stakeholder management, risk management and business outcomes. You will operate with a high level of autonomy, influencing decisions across multiple teams and contributing to the evolution of project management practices within the organization.

Key Responsibilities

Project & Program Delivery

• Lead multiple complex implementation projects and programs for travel agency customers, covering solutions such as the Amadeus Global Distribution System (GDS), automation solutions, integration with third-party solutions, Web Services, and related Amadeus platforms
• Accountable for delivery from contract signature through implementation, cutover, and stabilization
• Ensure projects are delivered on time and within scope, budget and quality standards
• Develop and execute detailed project plans, including milestones, dependencies, and risk mitigation strategies

Governance, Risk & Financial Management

• Establish and maintain robust project governance frameworks, including steering committees and reporting cadence
• Manage risks, issues, dependencies, and change control processes across complex environments
• Oversee project budget and forecasting when required
• Ensure adherence to Amadeus and industry project management methodologies and standards

Stakeholder & Customer Management

• Act as primary interface for customers, project workstream owners and senior stakeholders, ensuring alignment and transparency throughout the project lifecycle
• Lead customer governance forums, including steering committees and executive reviews
• Manage expectations, escalations, and critical incidents, ensuring timely resolution
• Build and maintain strong relationships with travel agency customers, partners, and internal stakeholders

Cross-functional Leadership

• Coordinate delivery across Product, R&D, Implementation, Operations, and Partner teams
• Facilitate alignment across multiple workstreams and geographies
• Lead cross-functional teams in planning, execution, and delivery tracking
• Ensure effective handover to operational post-implementation

Continuous Improvement & Transformation

• Contribute to transversal initiatives and process improvements across Delivery Management and Project Management practices
• Identify opportunities to optimize project management models, tools and methodologies
• Support adoption of agile and hybrid delivery approaches where relevant

Leadership & Knowledge Sharing

• Act as a reference for project management expertise, supporting and mentoring junior project managers
• Promote best practices, standards, and knowledge sharing within the team
• Contribute to building project management capability in the APAC organization

Qualifications

• Proven experience in Project / Program Management (IT or travel industry preferred)
• Proven track record managing complex customer implementations
• Experience in travel ecosystem (GDS, airlines, travel agencies) is highly desirable
• Strong stakeholder management with exposure to senior/executive stakeholders
• Expertise in governance, risk management, and delivery frameworks
• Ability to lead cross-functional teams across multiple countries in APAC
• Strong decision-making and influencing skills
• Relevant degree in IT, Computer Science, Engineering, Business Management or Travel & Tourism
• PMP, PRINCE2, Agile (Scrum / SAFe) certifications preferred
• Valid and unrestricted work rights in Thailand

What We Offer

• A critical mission and purpose – powering the future of travel
• A truly global DNA – global footprint, processes, and culture
• Great opportunities to learn – on-the-job training, formal learning, and collaboration
• A caring environment – supportive work environment nurturing career and personal life
• A complete rewards offer – competitive salary, bonus, equity, and benefits
• A flexible working model – work wherever and however it works best for you
• A diverse and inclusive community – driving innovation through uniquely diverse population
• A reliable company – trust and reliability as fundamental values