Test Administrator

Description:

Responsible for administration and invigilation/proctoring of exams, ensuring strict adherence to operational policies and procedures, and delivering high-level customer service within the Test Centre.

Pearson Professional Centres (PPCs) & Pearson Test Centres (PTCs)

Part of an international network of computer-based testing centres, delivering quality examinations in a highly secure environment. Pearson VUE serves a wide range of clients and offers a comprehensive suite of exams, requiring varied approaches in delivery.

Test Centre Administrator: Role Overview

Responsible for administration and invigilation/proctoring of exams, ensuring strict adherence to operational policies and procedures, and delivering high-level customer service within the Test Centre.

Key Responsibilities & Activities

Customer Service / Communication

• Provide and maintain a consistently high standard of customer service to all stakeholders.
• Ensure candidates’ needs—including those with special requirements—are met with understanding and respect.
• Record and escalate complaints, incidents, or miscellaneous candidate/client issues to the Test Centre Manager.
• Communicate with technical support to resolve technical issues.
• Maintain timely, accurate communication and professional relationships with all contacts.
• Escalate concerns to the Test Centre Manager promptly.

Operational / Administration

• Support daily administration and invigilation/proctoring of all tests within the PPC or alternative testing environment.
• Take responsibility for personal health and safety.
• Maintain a safe, healthy, quiet, secure, and clean environment for candidates and colleagues.
• Comply with incident reporting and escalation procedures.
• Adhere to all company policies and procedures, especially IT, HR, and Security.
• Undertake additional duties as needed for smooth Test Centre operations.
• Complete all required accreditations, mandatory training, skills checks, and attend meetings as required.
• Stay updated on testing requirements and procedures for Pearson VUE clients.
• Maintain competency in all systems and procedures.
• Perform daily opening and closing procedures for the test centre.
• Act Up in the absence of the Test Centre Manager, following the Company’s Acting Up policy.
• Ensure all hours and leave are recorded and authorized per Company guidelines.
• Review and prepare exams, process candidates (including security checks), and undertake necessary training and development activities.

Security

• Ensure compliance standards are met for Test Centre operations, strictly adhering to Pearson VUE security protocols.
• Maintain confidentiality of all candidates and proprietary Pearson VUE information, in accordance with local data protection laws.
• Safeguard the integrity and security of exams.

Essential Experience & Qualifications

• Good general literacy and verbal communication in English.
• Experience in a customer-facing role.
• Willingness to work flexible hours as required.
• IT/computer literacy, comfortable with Microsoft Office and Windows applications.
• Excellent interpersonal skills; able to interact with a diverse range of people.
• Ability to work in a quiet, exam-based environment.
• Ability to work under pressure.
• Excellent attention to detail.
• Ability to pass Pearson VUE certification for Testing Administrator and achieve annual re-certification.
• Understanding/experience of a testing environment preferred.
• Willingness/ability to assume additional responsibilities (e.g., Acting Up for TCM).

Working Arrangements / Environment

• Some travel to other work locations may be required.
• Flexibility in work hours.