Telemarketing Executive (English/Mandarin Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Responsibilities

• Invite guests to attend a personal preview of the onsite sales gallery and offer a discounted Holiday Discovery Package.
• Represent Anantara in a courteous, enthusiastic and diligent manner; ensure invited guests attend a 90-minute sales presentation on the benefits of shared ownership.
• Ensure each guest clearly understands the offer and is qualified to attend the presentation.
• Contact potential guests by telephone to sell the discounted holiday package and follow a scripted presentation to maximize preview bookings.
• Make outbound dials at a rate of at least 20 dials per hour and meet all efficiency guidelines.
• Employ empathetic listening and problem-solving approaches to overcome objections and persuade guests to attend the preview.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the package's value.
• Ensure timely and accurate documentation of guest qualifications and participation details.
• Effectively manage company-assigned leads to maximize conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/Supervisor.

Qualifications

• Positive and enthusiastic attitude.
• Excellent communication skills; excellent listening skills, including verbal and non-verbal communication.
• Able to work independently and as an active team player.
• Ability to multi-task; strong problem solving and negotiating ability.
• Present oneself as a professional role model.
• Minimum one year’s experience in the Shared Ownership selling profession, and/or two years’ experience in direct selling.
• Tertiary or university education desirable but not essential.