Customer Service Officer

About the Company

Company: Essentra

Responsibilities

• Enter customer orders in system.
• Handle customers’ queries via email and phone calls.
• Process customer orders in the system and follow up with factory on stock readiness, availability and delivery schedules.
• Serve as an interface between customers, sales, factory and finance to resolve order status, production, delivery and billing inquiries or any customer-related issue.
• Closely monitor delivery from factory and liaise with customers.
• Provide general administrative support as required.
• Collaborate with other team members to ensure smooth workflow and adhere to company policies and procedures.

Qualifications

• 3-5 years of experience in Customer Service.
• Bachelor’s degree in a related field (logistics preferable).
• Experience with customs regulations/documentation; prior experience handling customs documentation is an advantage.
• Strong attention to detail and organizational skills.
• Good command of English reading/writing communication skills.
• Preferably able to start within a short period of time.

Additional Information

• Work arrangement: Onsite
• Employment type: Full-time