Guest Experience Expert/ GSA

About the Role

Guest Experience Expert (GSA) for The Ritz-Carlton, Krabi. Full Time, onsite at 111 Moo 3, Nongthalay, Muang, Krabi, Thailand. Rooms & Guest Services Operations. Position Type: Non-Management.

Responsibilities

• Deliver memorable, unique guest experiences and guide guests throughout their stay.
• Process operational needs, address guest requests, complete reports, and share highlights of the local area.
• Move about the property and perform hands-on tasks as needed.
• Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Follow company policies and procedures, maintain confidentiality, protect company assets, and uphold quality standards.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• No related work or supervisory experience required.
• No license or certification required.
• Professional appearance and communication consistent with company standards; ability to work onsite and perform physical duties.
• Learn and exemplify The Ritz-Carlton Gold Standards (Employee Promise, Credo, Service Values).

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination on any protected basis. Duties may include other reasonable job responsibilities as requested.