Learning and Development Trainer (Thai Speaking)

About the Role

Conduct training and develop materials to mold operations staff to achieve the company's goals and standards.

Responsibilities

• Assess training needs through surveys and interviews within the organization.
• Follow training plan to conduct operational training related to business for all employees, especially Customer Service and other Operations team members.
• Monitor and evaluate training programs to ensure effectiveness.
• Deliver product training, backoffice system training, and product refresher courses for all related departments.
• Prepare training materials for new products and features and arrange related training schedules to ensure timely delivery of information.
• Collaborate with subject matter experts from different departments to support training schedule effectiveness upon completion.
• Assist on Workshop Program and Language Exchange Club.
• Organize external training programs for respective languages.
• Conduct New Employee Orientation within the organization.
• Assist with input for the Learning Management System.
• Perform ad hoc training-related tasks.

Qualifications

• Bachelor's degree in Education, Mass Communication, AB Communications or equivalent.
• Entry level - Fresh graduates welcome.
• Excellent English communication skills (written and verbal).
• Experience in training for Customer Service, Operations, Sales or Marketing.
• Background in BPO is a plus.
• Background in training for expatriates is an advantage.
• Intermediate MS Office skills (Excel, PowerPoint, Word).
• Experience with learning management systems preferred.
• Ability to work collaboratively with team members.

Benefits

• Relocation flight ticket & transportation
• Company accommodation / housing allowance
• Annual and medical leave entitlement
• Flight ticket
• Medical & insurance coverage
• Trainings