Online Reputation and Social Media Manager

About the Role

We are seeking a Social Media & Online Reputation Manager to strengthen our brand’s online reputation, drive social media growth, and build an engaged community across multiple platforms. This role will be responsible for strategy, execution, and performance analysis to ensure long-term channel growth and brand visibility.

Responsibilities

• Manage and protect the company’s online reputation, including proactive monitoring and issue response
• Manage all social media platforms, plan yearly activity calendars, develop monthly content strategies, and create original content from ideation to posting
• Analyze data to evaluate performance, generate insights, and refine strategies
• Build and nurture online communities, fostering engagement and loyalty
• Stay updated on digital trends and platform algorithm changes to adapt strategies accordingly

Qualifications

• 5+ years of experience in social media management, content creation, or ORM, ideally in financial services, fintech, or a fast-paced digital environment
• Strong understanding of trading, forex, or financial markets, or a genuine willingness to learn quickly
• Strong analytical skills with the ability to derive insights from data
• Hands-on experience managing multiple platforms
• Demonstrated experience in online reputation management
• Strategic thinker with problem-solving ability
• Excellent communication and collaboration skills
• Language: business-level English proficiency

Preferred Qualifications

• Experience in community management (fanbase, membership, online forums, etc.)
• Strong creative skills in copywriting and content creation

Additional Information

Office-based role with occasional on-site support