SPX TH Partner & Customer Experience - Fresh Graduate

Responsibilities

• Omnichannel Support Management: Professionally manage and resolve inquiries from both customers and partners across multiple communication platforms, ensuring a seamless service experience.
• Cross-Functional Issue Resolution: Act as a lead coordinator with internal departments to address and resolve complex cases, ensuring all solutions are delivered within established Service Level Agreements (SLAs).
• Customer Insight Analytics: Systematically record and analyze case data and feedback to identify trends, providing the business with actionable insights to improve service quality.
• Policy & Information Stewardship: Serve as a subject matter expert by providing precise information and guidance in strict alignment with company policies and operational standards.
• CX Process Enhancement: Proactively support the continuous improvement of customer experience workflows, identifying opportunities to streamline service delivery and increase satisfaction.

Qualifications

• Fresh Graduates: Recently graduated from any major (Logistics, Business, Engineering, or other fields).
• Service Excellence Advocate: Dedicated to high-quality support with a professional demeanor when representing the brand to customers and partners.
• Effective Liaison: Strong interpersonal skills to navigate internal teams and drive resolution of multifaceted problems.
• Analytical & Meticulous: Ability to record and analyze data accurately to help the company grow.
• Clear & Diplomatic Communicator: Able to convey complex information simply and professionally, maintaining positive relationships.
• Solution-Oriented Thinker: Looks beyond immediate issues to suggest long-term improvements that prevent future challenges.