Business Consulting - Process Support (Senior to Consultant)

Role Overview

The Process Support Consultant supports business and operational processes by monitoring execution, identifying gaps, and ensuring compliance with defined standards and procedures.

Key Responsibilities

• Support day-to-day process execution and issue handling
• Monitor process performance and identify inefficiencies or bottlenecks
• Assist in documenting SOPs, workflows, and process maps
• Support process improvement initiatives and pilots
• Coordinate with business and operational teams on process issues
• Track process KPIs and prepare operational reports

Qualifications & Skills

• 2–5 years of experience in process operations or business support roles
• Basic knowledge of process mapping and improvement methodologies
• Strong coordination and documentation skills
• Experience with BPM or workflow tools is a plus