Guest Relations Officer - The Ritz-Carlton, Bangkok

About the Role

Our jobs aren’t just about giving guests a smooth check-in and check-out. We want to build an experience that is memorable and unique. Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done, making transactions feel like part of the experience.

Responsibilities

• Deliver a wide range of services that guide guests through their entire stay.
• Process operational needs, address guest requests, complete reports, and share highlights of the local area.
• Create a safe workplace, follow company policies and procedures, maintain confidentiality, and protect company assets.
• Uphold quality standards and ensure uniform, personal appearance, and communications are professional.
• Be on feet and moving (stand, sit, or walk for an extended time) and take a hands-on approach to work.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other