VIP Program Growth & PMO

About the Role

Design and evolve VIP packages and benefit offerings to stay competitive, compelling, and commercially sustainable. Own cross-functional project management to deliver VIP-exclusive initiatives and translate performance data into strategic recommendations that shape the VIP roadmap.

Responsibilities

• Design and evolve VIP packages and benefit offerings to remain competitive and commercially sustainable
• Research subscriber behaviour to inform benefit design, packaging decisions, and programme improvements
• Plan, execute, and analyse VIP-exclusive benefits from briefing to post-implementation review, driving continuous improvement
• Own cross-functional project management across marketing, product, operations, and customer service to keep initiatives on track
• Explore external partnerships to enhance the VIP benefit ecosystem
• Turn performance data and user insights into strategic recommendations shaping the VIP roadmap

Qualifications

• 2–4 years in project management, product marketing, partnerships, or a related field
• Ability to think strategically about product and user experience while staying hands-on with execution
• Strong project management skills; comfortable owning multiple workstreams simultaneously
• Data-informed mindset — able to connect user insights and performance metrics to programme strategy
• Excellent communicator and collaborator across functions
• E-commerce or loyalty/subscription programme experience is a plus
• SA level: able to lead workstreams independently, drive strategic decisions, and mentor juniors