Shift Technician

POSITION OVERVIEW

Reporting to the Shift Lead, the Shift Technician is responsible for the day-to-day operations and maintenance of the data centre, ensuring uptime and optimal performance of critical systems. This role requires working in shifts to provide 24/7 coverage, including weekends and holidays.

Key Responsibilities:

Operations and Maintenance:

• Monitor and maintain critical infrastructure systems, including Cooling, power distribution, UPS, generators, and fire suppression systems.
• Conduct regular inspections and preventive maintenance on all equipment.
• Respond promptly to alarms and incidents, performing troubleshooting and repairs as needed.
• Assist in the implementation of new systems and equipment.

System Monitoring:

• Utilize Building Management Systems (BMS) and other monitoring tools to oversee facility operations.
• Record and analyse data from monitoring systems to ensure optimal performance and identify potential issues.

Incident Management:

• Manage and escalate incidents according to established protocols.
• Coordinate with vendors and service providers for troubleshooting and repairs.
• Document all incidents, maintenance activities, and repairs in the maintenance management system.

Health and Safety:

• Adhere to all safety protocols and procedures, ensuring a safe working environment.
• Participate in safety drills and training sessions.
• Report any safety hazards or incidents to the Shift Supervisor.

Team Collaboration:

• Work closely with other shift technicians and support staff to ensure seamless shift transitions.
• Provide support and assistance to other team members as needed.
• Participate in team meetings and contribute to continuous improvement initiatives.

Qualifications:

• Bachelor's degree in Engineering, Information Technology, or related field or minimum 2 years of experience in data centre operations or a similar role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Technical proficiency in data centre systems and operations.
• Ability to work in a fast-paced, 24/7 operational environment.
• Strong problem-solving and decision-making abilities.
• Knowledge of safety protocols and compliance standards.