IT Service Operations Specialist - AVP

About the Role

Ensure stable, secure, and compliant delivery of IT services in Deutsche Bank Thailand, acting as the key interface between local business/operations users, regional/global technology teams, and external vendors. Ensure alignment of technology services with business requirements and regulatory expectations while maintaining strong operational controls and service performance.

Key Responsibilities

• Manage day-to-day IT operations (Incident, Problem, Change) to ensure service stability, availability, and minimal business disruption
• Oversee end-user computing and core infrastructure services to ensure reliability and alignment with business needs
• Act as the primary contact for business stakeholders; manage vendors and ensure service delivery meets agreed SLAs and expectations
• Ensure alignment between business requirements and available technology services, ensuring solutions meet operational needs
• Monitor and assess regulatory requirements and identify potential impacts to technology services
• Ensure adherence to DB technology standards, ISMS controls, cybersecurity requirements, and local regulations
• Support audits, remediation activities, and contribute to Disaster Recovery (DR) and Business Continuity Planning (BCP)
• Monitor SLAs/OLAs, analyze service metrics, and drive continuous improvement and operational efficiency
• Support capacity planning and lifecycle management of IT assets, including refresh, utilization tracking, and decommissioning
• Monitor vendor performance and associated costs to ensure alignment with agreed scope, SLAs, and budget expectations
• Provide regular reporting on service performance, risks, and KPIs; deliver clear updates to management forums

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related discipline; relevant professional certifications preferred
• At least 10 years of relevant experience in IT operations or infrastructure, preferably within international financial institutions or the banking industry
• Fluent in English (both written and spoken)
• Strong understanding of ITIL processes (Incident, Problem, Change, Service Management)
• Proven ability in stakeholder engagement and vendor management
• Knowledge of IT risk, controls, cybersecurity practices, and regulatory compliance frameworks
• Exposure to IT infrastructure lifecycle management and service governance practices

Benefits

• Corporate Group Insurance – premium borne by company
• Provident Fund Scheme – employer & employee contributions
• Annual health checkup – cost borne by company (once a year; conditions apply)
• Flexible Work Arrangements – various ways to work, to fit employees' needs
• EAP – free and confidential counseling, online work-life resources
• Employee networks – Diversity, volunteering, various activities to participate
• Primary caregiver & non primary caregiver leave – more than statutory requirement
• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About Us

Deutsche Bank is the leading German bank with strong European roots and a global network. We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. We welcome applications from all people and promote a positive, fair and inclusive work environment. For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities.