Supervisor, Consumer Quality Management

About the Role

Supervisor, Consumer Quality Management plays a pivotal role in driving strategic projects, enabling high-level communication across the organisation, and leading benchmarking research that turns market insight into opportunities for Pandora. You will lead cross-functional initiatives and project management efforts, and act as a key liaison for commercial engagement.

Key accountabilities

• Manage strategic projects that drive business growth and operational efficiency.
• Develop and implement strategies to achieve organisational goals.
• Communicate strategy to stakeholders, keep them aligned, and escalate issues as needed.
• Monitor progress and adjust plans accordingly.
• Oversee digital tools and new digital practices, including AI, to support strategy execution.

Commercial engagement & high-level communication

• Facilitate clear communication across all levels of the organisation.
• Prepare and deliver presentations to senior management and stakeholders.
• Coordinate with clusters, the global office, and the commercial team to align performance reporting, insights and knowledge sharing through quality forums.
• Plan, run, and report on retail tests and pilot programmes
• Act as the primary point of contact for visitors, hosting tours and events and ensuring a professional experience.

Benchmarking activities

• Lead a team conducting market research, competitor analysis, and comparisons to identify industry trends and best practices.
• Benchmark Pandora's offerings against the market to surface opportunities and areas for improvement.
• Manage benchmarking projects and translate findings into actionable recommendations for stakeholders, supporting decisions on innovation, development, and improvement.

What we're looking for

• Critical thinking – curiosity is your habit; you ask the right questions and go after the answers.
• Resilience – you cope with the ups and downs and bounce back from challenges.
• Growth mindset – you enjoy learning new methods and systems, and you take initiative to drive change.
• People-oriented – you build strong relationships and help create a positive work environment.
• Storytelling – you turn complex situations and information into clear, simple narratives that carry a key message and support decision-making.
• Creative communicator – you're comfortable turning ideas into visuals (e.g., presentations, video content) that engage an audience.

Qualifications

• Bachelor's degree or above in Business Administration/Management, Communication, Arts, Marketing, or a related field.
• At least 3 years of proven experience in communication and project management. (Project management degree or certification is an advantage)
• Proficient in English, with strong presentation and storytelling skills.
• Experience working across a global, matrixed organisation with international teams.