Staff - Agency Manpower Movement Management

Job Overview

Support agents in carrying out various operations to achieve business targets and maintain sales quality, including coordinating agent code issuance, license renewals, appointing external managers, supporting agent and manager promotions, handling agent benefits and welfare, providing after-sales service, and monitoring sales quality and handling agent complaints.

Job Description:

• Follow up with managers to submit agent code issuance documents and correct memos in the assigned area accurately and promptly.
• Coordinate with managers to track all types of license renewal documents to ensure timely and accurate completion.
• Process external manager appointments by verifying and following up on required documents, submitting for approval, and reporting progress to ensure smooth and efficient processing.
• Notify results of agent code issuance and license renewals.
• Communicate and promote all levels of promotions within the assigned area.
• Track and ensure submission of complete and accurate documents for qualification verification.
• Report promotion outcomes.
• Coordinate with agents regarding their benefits in case of any issues.
• Coordinate agent welfare matters to verify eligibility for various benefits.
• Report managers’ performance in maintaining their positions to ensure compliance with retention criteria.
• Notify results of position retention for managers at all levels.
• Coordinate with servicing agents when customers request a change of agent, to ensure continued after-sales service support and reduce complaints.
• Report agent reassignment results to monitor after-sales service quality.
• Follow up and coordinate with managers to allocate licensed investment-linked agents to customers with investment-linked policies who do not have a servicing agent, and report results.
• Coordinate with agency managers to follow up with agents and clarify facts within the assigned area.
• Coordinate and arrange interviews with agents to clarify facts, together with the audit team, and summarize findings.
• Report and summarize agent complaints within the assigned area.

Qualifications:

• At least 3 years of experience in managing sales support teams & agent development
• Knowledge of the life insurance business, products, and agency distribution channels
• Ability to advise others on effective communication techniques and methods
• Strong ability to build and maintain good relationships with internal and external stakeholders
• Creative thinking with the ability to analyze and develop data for use in planning and management in various formats
• Detail-oriented and thorough
• Proficient in Microsoft Word, Excel, and PowerPoint
• Customer-focused mindset
• Share to succeed
• Lead through actions with a focus on results
• Drive high-performance change leadership
• Drive high-performance team leadership
• Build for growth through capability development
• Build for growth with a strategic vision

About Krungthai-AXA Life Insurance

Krungthai-AXA Life Insurance Public Company Limited, created from a solid co-investment partnership between Krungthai Bank PCL. and the AXA Group, global financial protection and asset-management specialists.
The trademark of Krungthai-AXA Life Insurance is designed to indicate the combination of the two corporations. Krung Thai Bank PCL. and AXA Group logos are aligned with Thai characters displaying the company name as Krungthai-AXA Life Insurance placed above the red line and the new company signature. Redefining/Life Insurance.
Today Krungthai-AXA Life Insurance Public Company Limited is a fast-growing life insurance company with a vision – Ambition AXA.

Our Perks and benefits