Butler-St. Regis

About the Role

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. The Butler is the ultimate luxury ambassador and primary face of the program.

The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.

Key Responsibilities

• Provide bespoke, personalized service to guests from pre-arrival through departure
• Coordinate with Butler Valets and other hotel departments to fulfill guest requests
• Build rapport with guests and proactively anticipate their needs
• Create a safe workplace and follow company policies and procedures
• Uphold quality standards and maintain professional uniform and appearance
• Stand, sit, or walk for extended periods
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds

Required Qualifications

• High school diploma or G.E.D. equivalent
• 6 months of related work experience
• Deep passion for service and uncompromising standards
• Ability to anticipate guest needs
• Impeccable interpersonal skills

About St. Regis Hotels & Resorts

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service, delivered flawlessly by a team of gracious hosts and our signature Butler Service.