Operations and Tutor Experience Assistant, Crimson Rise

About the Company

Crimson Education is a Series C global EdTech startup, founded in 2013, with a bold vision: to transform students into the world leaders of tomorrow through personalized education and technology. With a presence in 28 countries and a team of 700+ professionals, we connect over 3,000 tutors and mentors with students aiming for admission to top universities or career pathways around the globe.

About the Role

You will be the operational engine behind Crimson Rise — keeping student onboarding on track, tutors allocated and performing, and systems running smoothly. You will work closely with our Head of Operations and Strategists, and be the first responder when something needs fixing.

This is a support role, not a systems design role. You will be handed tools, SOPs, and trackers that already exist. Your job is to run them reliably, flag issues early, and improve processes where you see the opportunity.

Responsibilities

• Student onboarding and service setup: onboard new students within 1 business day of enrolment across the Crimson App and Slack; coordinate with internal teams to resolve missing materials and meet families for technical setup; maintain the Onboarding Tracker and flag any SLA risks to the Head of Operations.
• Tutor matching and quality assurance: allocate and reallocate tutors in collaboration with Strategists based on student needs; monitor engagement, track session utilisation rates, follow up with disengaged contractors; run structured session quality spot-checks and communicate policy updates to tutors.
• Tutor capacity and hiring: forecast tutor capacity needs across Rise course types and flag gaps to leadership; coordinate hiring requests to maintain a reliable pool covering all active subjects and markets; support ongoing refinement of tutor onboarding and management SOPs.
• Technical and systems support: troubleshoot student-facing tech issues with the Crimson Tech team; manage service transfers end to end (equivalent service identification, permissions, notifications, and new contracts); maintain Google Apps Script automations, support data integrity across platforms, and flag errors proactively.

Skills / Required Skills

• Strong Google Workspace fluency: Sheets (formula work), Docs, Drive.
• Comfort with Google Apps Script — able to read, debug, and adjust existing scripts.
• SQL for data queries is a plus.
• Comfort with AI-assisted development tools (Claude, Copilot, or similar).
• Exceptional attention to detail, clear and professional communication, and a proactive working style.

Qualifications

• 2–4 years in operations (education or EdTech preferred); experience supporting contractor or tutor networks is a strong plus.
• Bachelor's degree required.

Success in This Role Means

• New students begin services swiftly, with minimal delays or friction.
• Tutors consistently meet expectations and satisfaction among students, families, and Strategists is high.
• Data records are clean, accurate, and up to date.
• The Rise mentor pool is known for dependability and high-quality delivery.
• Automations and trackers run reliably, with issues flagged proactively.

Why Crimson

• Fast-growing global company across 28 markets with real scope to grow.
• Flexible working with high ownership and low bureaucracy.
• A culture of Radical Candor: direct feedback and genuine development.
• A team genuinely invested in student outcomes.

Additional Information

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