(Fluent German) Customer Support Consultant (remotely)

About the Company

SupportYourApp is a global Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support.

Right now, we're expanding our talent bench — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you're ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step.

Responsibilities

• Deliver outstanding customer support via calls, chats and emails
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest customer happiness practices and meet KPIs
• Communicate with developers and cross-functional specialists

Qualifications

• Fluent German and English communication skills (C1 level or higher)
• 6+ months of experience in a customer support role
• CRM systems expertise
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8 GB of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
• Experience in technical support — a plus

Benefits

• Flexible working hours
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Referral rewards and internal development opportunities
• No time-tracking requirements

Additional Information

Benefits and conditions may vary depending on the terms of your engagement; independent contractors may not be eligible for all benefits. Final terms will be defined in your agreement if selected. We adhere to equal treatment of candidates and prohibit discrimination. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.