Assistant Commercial Manager

Responsibilities

• Collection Management — Oversee and manage daily collection activities to ensure timely follow-up and resolution of outstanding and aged receivables; proactively engage with debtors via phone, email, and formal correspondence to secure payment of overdue invoices; monitor aging reports and collection KPIs to identify overdue accounts, prioritize actions, and mitigate risk on high-exposure accounts; review escalated cases and complex payment issues, provide clear direction to internal teams and negotiate suitable repayment plans with customers; lead and support dispute resolution in collaboration with Billing, Finance, Operations, and Sales, including recommendations on account suspension or legal action where appropriate; ensure accuracy, compliance, and proper documentation across all collection processes, including cash receipts and account reconciliation.
• Team Leadership — Lead, develop, and drive team performance to enhance productivity and service quality, including adoption of process improvements and automation tools; provide coaching and ongoing guidance to team members, emphasizing customer-centric mindset and effective negotiation techniques; set clear performance targets and support the team in achieving KPIs and overall business objectives.
• Stakeholder Management — Build strong working relationships with internal stakeholders, including Finance, Sales, and Operations, to ensure alignment and effective issue resolution; communicate professionally with external clients and partners regarding overdue accounts, payment arrangements, and dispute handling; escalate critical issues to senior management with clear analysis, risk assessment, and actionable recommendations.

Qualifications & Requirements

• Minimum 8 years of experience in a Commercial or Credit/Collection function, preferably within construction, engineering, project management, or related industries.
• Strong business acumen with sound judgment and decision-making capabilities.
• Excellent communication, influencing, and collaboration skills; fluent in Thai and proficient in written and spoken English.
• Experience with ERP systems (e.g., SAP, Oracle) or collection tools.
• Data analysis and reporting skills.
• Demonstrates a sense of urgency, adaptability, and continuous learning mindset, with the ability to prioritize effectively.
• Strong team player with proven leadership capability, including delegation, performance monitoring, and coaching to achieve team objectives.