Housekeeping Manager - Pullman Phuket Panwa Beach Resort

Company Description

The award-winning Pullman Phuket Panwa Beach Resort is an upper-upscale 5-star resort in Phuket that offers global travelers the perfect balance of relaxation and adventure in the tropical paradise of Phuket. Escape into a world where the Andaman Sea meets 5-star facilities and the service is as warm as the Thai sun.

Nestled along the picturesque coastline of Cape Panwa, our 5-star Phuket resort offers guests seclusion and privacy while still being close to some of Phuket’s most captivating attractions. From the colors and culture of Phuket Town to the stunning beauty of Phuket’s surrounding islands, all can be easily accessed from Pullman Phuket Panwa Beach Resort.

Choose from 211 contemporary rooms and suites, including 29 villas with private pools. For a truly memorable beach resort experience, stay in one of the premium Beachfront Pool Villas and wake up just steps away from the sea. Or plan the perfect family holiday with a stay in a spacious Family Room, featuring a King-size bed, a pull-out sofa, and an outdoor bathtub.

Job Purpose

Lead the Housekeeping operation to ensure all guest rooms, public areas and back-of-house areas consistently meet the hotel’s highest standards of cleanliness, presentation, comfort and safety, while delivering an excellent guest experience.

Key Responsibilities

• Maintain high standards of cleanliness, hygiene, room presentation and maintenance throughout the hotel.
• Conduct regular room and public-area inspections and ensure rooms are ready on time.
• Manage daily Housekeeping operations, manpower, productivity and room priorities.
• Handle guest concerns and ensure prompt service recovery.
• Lead, train, coach and develop the Housekeeping team.
• Coordinate closely with Front Office, Engineering, Laundry and other departments.
• Manage linen, uniforms, amenities, cleaning supplies, equipment and inventories.
• Control departmental budget, payroll and operating expenses.
• Ensure compliance with hotel quality standards, LQA, safety, hygiene and sustainability requirements.
• Monitor guest feedback, inspection results and performance indicators and take corrective action.

Qualifications

• Degree/Diploma in Hospitality Management or related field.
• Minimum 5 years’ Housekeeping experience, including 3 years in a Housekeeping Manager or comparable senior role.
• Experience in an international Five-Star hotel or resort.
• Strong knowledge of Housekeeping operations, room inspection, hygiene, laundry, inventory and cost control.
• Experience with LQA or comparable quality standards preferred.
• Good leadership, communication and people-management skills.
• Good command of English and relevant hotel systems.