Hotel Manager

About the Role

As we embark on an exciting new chapter, re-energising our assets and enhancing the Peninsula experience in Bangkok, we are seeking an exceptional Hotel Manager to help shape the future of this iconic destination. As a company-owned asset, this hotel represents a long-term strategic priority for the Group, offering strong ownership support, tenured colleagues and sustained investment.

This is a rare opportunity to partner closely with the Managing Director to drive considered elevation and set new benchmarks. Seeking energy, clarity, and purpose, we are looking for a leader with presence and passion while guiding the team through an exciting period of evolution and growth.

Key Responsibilities

• Partner with the Managing Director to shape and execute the strategic vision for The Peninsula Bangkok, ensuring operational excellence across all areas of the hotel
• Deputise for the Managing Director as required, providing clear leadership of the hotel during the Managing Director's absence, ensuring continuity of operations, decision making, and performance
• Foster alignment, accountability, and a shared sense of purpose while driving a culture of intuitive, personalised service through visible, hands-on leadership and meaningful engagement with colleagues and guests
• Empower transformation by identifying opportunities to enhance service delivery, optimise operations, and embed innovation across the hotel
• Deliver strong commercial performance through cost management, revenue optimisation, and effective resource planning
• Maintain an active presence within the hotel, cultivating lasting guest relationships and ensuring every interaction reflects Peninsula's standards
• Lead the strategy and governance of partnerships, sponsorships, Peninsula-led events, and merchandise, ensuring each strengthens long-term brand equity and relevance
• Uphold the highest levels of safety, compliance, and integrity, safeguarding our people, guests, and the reputation of the brand

Requirements

• A seasoned leader with substantial experience in prestigious luxury hotel operations, having served as a Hotel Manager, Director of Operations or General Manager in a smaller operation
• Prior hospitality experience in Thailand or Southeast Asia is highly preferred
• Strong commercial acumen, with the ability to optimise revenue, manage costs, and deploy resources effectively to maximise overall business performance
• An engaging and authentic communicator with a hands-on, approachable leadership style
• A considered and culturally attuned mindset, and the confidence and resilience to lead through change and transformation
• Fluent in English; Thai language skills would be a distinct advantage