Associate Director / Head of Product Owner (eCommerce)

Responsibilities

• Set ambitious and clear product vision and communicate it effectively to stakeholders, the team, and the rest of the unit
• Collaboration with stakeholders to ensure digital vision and products align within team strategy and requirements for each sprint
• Accountable for product specific KPIs once solution enters production and communicate regular tracking to stakeholders
• Utilize market and industry knowledge to translate user needs into user stories and acceptance criteria; maintain a backlog 3 to 4 sprints ahead of the team
• Work closely with CPO to establish each product’s business value and support messaging, communication and customer outreach as necessary
• Facilitate release planning with stakeholders as well as weekly demos
• Is a key role on Agile team(s) and works onsite with the team on a daily basis
• Integrate usability studies and research into product requirements to enhance user satisfaction and ensure customer driven design
• Align outward facing product requirements and stakeholders
• Must come from large, scaled business operation (e.g., head of PO from high traffic eCommerce or banking/fintech company)
• Experienced team leadership: managing team of product and cross-functional developers
• Handles complexity: experience connecting user facing app to heavy, complex back-end systems
• Business translator: turn broad business goals into clear, technical tasks for developers
• Demonstrate creativity and growth: examples of inventing new features that directly increased revenue or user engagement
• Matured; able to work under fast paced, high pressure, complex environment

Qualifications

• Proven knowledge of standard concepts, practices, and procedures within the grocery/food supply chain
• Strong collaborator with cross-functional teams from tech, design, and business
• Proven knowledge and understanding of standard practices, technology and supporting industry principles
• Experience with B2B digital products
• Understanding and knowledge of various roles of the digital marketplace (seller acquisition, supply chain, marketplace ops) and how they interact with product offering
• Experienced in facilitating agile ceremonies, managing a backlog/release plan, tracking team level metrics, and removing blockers (burndown chart, release burn up, etc.)
• Deep experience leading teams in an agile setting
• Strong leader, collaborator, team player, and individual contributor
• Strong communication skills with comfort in speaking with business stakeholders in both English and Thai
• Strong problem solver with ability to manage and lead the team to push the solution and progress
• Passion to challenge the status quo and find new solutions; drive out-of-the-box ideas and embrace change
• Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust
• Willingness to “roll up the sleeves” and go outside comfort zone to learn; empowers others to fail, learn, and grow
• Experimental mindset to drive innovation