06 - Associate, Operations Quality

General Overview

Functional Area: Quality (QUA)
Career Stream: Operations Quality (OPQ)
Role: Specialist (SPE)
Job Title: Specialist, Operations Quality
Job Code: SPE-QUA-OPQ
Job Level: Band 08

Summary

Quality Specialist is responsible for dealing with the three major phases of Quality Management - Quality Planning/Prevention, Corrective Action, and Continual Improvement. Quality specialist will lead process/procedure definition, and maintain a continuous flow of high quality products to our customers.

Detailed Description

Performs tasks such as, but not limited to, the following:

• Lead the team to handle all quality excursions independently, and take effective actions on time
• Oversee the product & material quality from NPI to mass production
• Develop the quality control plan for respective area (material/process/product)
• Monitor and report quality KPI for internal (factory) and external (customer)
• Drive continuous improvement to benefit customer, CLS and supplier.
• Develop and maintain internal quality system, procedures, work instructions and workmanship standards
• Lead process/product/system/supplier audit and improvement actions follow up.
• Industry standards (e.g. ISO)
• Compliance audit
• Safety audit etc.
• Follow up the EC(Engineering Change), SPCN(Supplier Process Change Notification) to ensure the implementation of changes is timely and accurate (initiated both externally and internally)
• Coach junior quality staff to improve their quality knowledge.
• Accomplish the jobs assignment from the superior and participate in the quality strategy deployment.

Knowledge/Skills/Competencies

• Strong knowledge of quality tools, ISO and IPC standards and processes
• Knowledge of software and its uses in generating reports capturing data presenting data in an understandable format
• Strong knowledge of product and manufacturing processes
• Knowledge and understanding of the business unit and how decisions impact customer satisfaction product quality ,on-time delivery and profitability of the unit
• Knowledge of quality tools such as FMEA, PMP, SPC, 8D methodology, etc.
• Knowledge of Six sigma and Lean Kaizen.
• Ability to effectively communicate with a wide variety of internal and external customers

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require repetitive manual movements (e.g., keyboarding), carrying, pushing or pulling light objects, (under 5 kg.), carrying, pushing or pulling heavy objects (over 5 kg.), crouching, climbing
• Sustained visual concentration on small areas, such as monitors, screens, precise eye/hand coordination, sustained visual concentration on numbers, legal documents

Typical Experience

• 4 to 6 years in a similar role or industry.

Typical Education

Bachelor's degree in related field, or consideration of an equivalent combination of education and experiency.
Educational requirements may vary by geography.