Telemarketing Executive (English/Mandarin Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Responsibilities

• Contact potential guests by telephone to sell a discounted holiday package and invite them to a personal preview of the onsite sales gallery.
• Make outbound dials at a rate of at least 20 dials per hour to contact potential guests and meet efficiency guidelines.
• Follow a scripted presentation to ensure accurate communication and maximize the number of preview presentations booked.
• Ensure invited guests attend a 90 minute sales presentation explaining the benefits of shared ownership with Anantara Vacation Club and that each guest is qualified to attend.
• Employ an empathetic, listening, problem solving approach to overcome objections and persuade guests to attend the preview presentation.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure timely and accurate documentation of guest qualifications and participation details as set forth by AVC and effectively manage company-assigned leads for maximum conversion.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/Supervisor.

Qualifications

• Positive and enthusiastic attitude.
• Excellent communication skills, including excellent listening skills and verbal & non-verbal communications.
• Works independently and as an active team player; able to multi-task.
• Problem solving and negotiating ability; presents oneself as a professional role model.
• Minimum of one year’s experience in the Shared Ownership selling profession, and/or two years’ experience in the direct selling profession.
• Tertiary or University education desirable, though not essential.