Retail Investment Operations Manager

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

An intermediate-level position responsible for overseeing the operational efficiency, compliance, and risk control of investment services within Retail Banking. The manager will manage daily Unit Trust operations, including reviewing and approving instructions to counterparties, ensuring transaction accuracy, overseeing reconciliation and record-keeping, and resolving operational issues in a timely manner. This role also involves collaborating with internal stakeholders and external partners to optimize workflows and support business growth. In addition, the manager may participate in process enhancement initiatives, system improvements, and cross-functional projects to elevate operational standards. The manager is also expected to provide guidance and support to junior team members as needed.

• Verify and approve order aggregation, allotment, and settlement processes to ensure accuracy and compliance.
• Validate daily investment static data, oversee fund transfers, and monitor payment processing for customer bank accounts.
• Monitor corporate actions such as dividend events and maturities ensuring accurate settlement and timely execution.
• Perform daily, monthly, and ad-hoc reconciliations, investigate transaction discrepancies, and escalate unresolved issues as needed.
• Work in collaboration with internal teams and external counterparties to streamline operations and enhance service efficiency.
• Lead and support system UAT for wealth-related products, identify operational gaps, and drive process enhancements.
• Oversee third-party service providers for document printing, statements, and customer communication materials.

Qualification

• At least Bachelor’s degree in Finance, Accounting, Business, Economics, or a related field.
• Minimum 3-5 years of relevant experience in Investment Operations, Banking, Accounting, Financial Services, or a related field.
• Experience in system implementation, process improvement, or automation initiatives is an advantage.
• Strong proficiency in MS Office applications, particularly Excel (including Pivot Tables and formulas) and PowerPoint; knowledge of VBA, Python, or other programming languages is an advantage.
• Strong command of both written and spoken English, with the ability to communicate effectively and prepare professional documentation.
• Strong leadership and people management skills, with the ability to work effectively under pressure in a fast-paced environment and manage multiple priorities.
• Ability to collaborate effectively with cross-functional teams and stakeholders to achieve operational objectives.