Sales Manager - Proactive (Chiang Mai Based)

About the Role

Location: 108 Chang Klan Road, Chiang Mai, Chiang Mai, Thailand. Schedule: Full Time, Onsite. Position Type: Non-Management. Responsible for supporting Sales & Marketing activities and handling guest reservation and loyalty requests.

Responsibilities

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining guest loyalty, including up-selling.
• Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
• Promote awareness of brand image internally and externally.
• Process requests for redeeming Marriott Rewards points and enter Marriott Rewards information into appropriate software when taking guest reservations.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Answer, record, and process all guest calls, requests, questions, or concerns; prepare and review written documents accurately and completely; use appropriate telephone etiquette.
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model; monitor the performance of others to ensure adherence to quality expectations and standards.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests