Sales Engineer, Thailand

About the Company

Kore.ai is a global leader in conversational and generative AI helping enterprises deliver experiences for customers, employees, and contact center agents. The company serves sectors covering over 100M consumers and 500,000+ employees worldwide, with billions of automated interactions and significant cost savings for customers. Founded in 2014, Kore.ai supports customers globally with offices in Orlando, Hyderabad, New York, London, Germany, Dubai, Frankfurt, Tokyo and Seoul.

Position / Title: SALES ENGINEER
Location: REMOTE - Thailand

Responsibilities

• Articulate Kore.ai's value proposition and technology differentiation.
• Demonstrate Kore.ai Platform features and pre-built solution products.
• Whiteboard solutions and review architecture, performance, and scalability requirements.
• Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain delivery of solutions, products, and platform.
• Facilitate and drive use case workshops with prospective customers.
• Analyze conversational UX use cases for feasibility and client value creation.
• Prepare high-level estimates of effort and skills needed from a machine learning perspective for specific engagements.
• Provide input and guidance to product management for roadmap and enhancements.
• Work with delivery teams to transition from sales to delivery and ensure customer success.
• Develop and maintain relationships with prospect and customer technical contacts.
• Work closely with Sales as a technical resource and solutions consultant to pursue business opportunities.

Qualifications / Requirements

• Minimum 5 years of experience in a client-facing sales engineer / presales / solution architect technical role.
• Minimum 5 years participating in the sales cycle at a technology company.
• Technical experience (preferably sales-engineering and/or web-development).
• Strong technical acumen and ability to learn new patterns, spaces and domains quickly.
• Ability to understand clients' business problems and frame a crisp solution.
• Experience with languages such as Python, Java, JavaScript, and Linux shell scripts.
• Excellent communication skills to articulate technical capabilities to business users and business requirements to technology teams.
• Must currently reside in Thailand.
• Languages: Fluent in Thai & English.

Qualifications / Requirements

• Must have one or more of the following: previous experience in contact center technologies (CCaaS, IVR, ITR, Chatbots/IVA), RPA or process automation, or generative AI / ML technologies (preferably using LLMs).
• Confidence and strong presentation skills to lead long customer meetings.
• Strong customer presence, especially with senior client executives.
• Approachable, relationship-oriented, and able to work a room.
• Consultant mindset to identify and frame customer solutions.
• Proven track record selling enterprise AI deals.
• Exceptional listening, strong verbal and written communication, analytical and problem-solving capabilities.
• Highly organized, detail-oriented, self-motivated, and able to thrive in a high-growth, fast-paced environment.
• Willing to travel up to 50% of the time.

Education Qualification

Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required.