Specialist, Plating & Outsource Scheduling (Lamphun)

About the Company

Imagine being at the heart of Pandora's Aurora Hybrid ramp-up, ensuring seamless material flow between internal operations and outsourcing partners. If you thrive on precision scheduling and cross-functional coordination, then you might be our next Specialist, Plating & Outsource Scheduling (Lamphun) at Pandora Production.

What You'll Do

• Execute scheduling activities related to outsource plating to support Aurora Hybrid set-up and ramp-up plan.
• Release production orders for Contract Manufacturing to issue POs to suppliers in due time, including both plating and rework/replating requirements.
• Review and orchestrate the production schedule with site scheduling and suppliers to ensure seamless material flow and meet customer requirements.
• Manage the delivery plan and production schedule to support Campaign orders, Essential orders, Expedite requests and Replenishment priorities.
• Review the schedule of outsourced production orders on short horizons (0–6 weeks lead time) against supplier available capacity and agreed lead time.
• Provide an overview of outsource supplier demand and capacity for the manager to recommend required capacity and vendor allocation according to customer demand.
• Receive the Aurora ramp-up plan and create an overview of internal production and outsource suppliers to ensure capacity readiness and sufficiency.
• Clarify capacity input and scheduling parameters, considering both internal and supplier production constraints, working closely with relevant teams (e.g. T&O) to set realistic supplier capacity targets.
• Get commitment from suppliers and monitor schedule effectiveness with Contract Manufacturing and suppliers, making adjustments as required.
• Get capacity and scheduling parameters from suppliers to set up in AX and APS CP, regularly reviewing accuracy and collaborating with Contract Manufacturing and suppliers for scheduling effectiveness.
• Track delivery and quality status, escalate potential delays, and request immediate actions to recover and re-prioritize orders.
• Create day-to-day operational reports to monitor progress of internal production and supplier delivery, coordinating with related teams to ensure plan adherence and appropriate WIP levels.
• Monitor potential delays and collaborate with Site Scheduling and Contract Manufacturing to resolve exceptions.
• Provide a backorder recovery plan to Site Scheduling and Master Planning to update GSC, and monitor the recovery progress to ensure the fill-kill process follows policy.
• Identify exceptions to plan, prioritize between orders in constrained situations, adjust plans to maintain FROT, and escalate to Master Planning when necessary.
• Monitor quality inspection progress and results, considering proper quality buffer quantity and time to protect on-time delivery and optimal inventory.
• Collaborate and build strong relationships with stakeholders across Supply Chain (Master Planning, Contract Manufacturing, Logistics), Production and Quality (Supplier Quality, Manufacturing Quality).
• Review and discuss performance variance against KPI targets with key stakeholders, ensuring corrective actions are taken in a timely manner.
• Coordinate with Site Scheduling to ensure plan adherence of "send to outsource" dates and volumes.
• Review supplier stock and take action to meet inventory targets.
• Monitor performance, address gaps, and take action to improve scheduling performance and Company KPIs.
• Share best practices in scheduling among team members.
• Initiate, support and drive projects aligned with Company Strategy and SC&S/production site management initiatives.
• Monitor system functionality and performance (APS, Scheduling tool, AX) and recommend improvements for process effectiveness and efficiency.

Qualifications

• Bachelor's degree or higher in Supply Chain Management, Industrial Engineering, Operations Management, Logistics or a related field.
• 3–5 years of experience in production scheduling, contract manufacturing, outsource planning or supply chain operations, preferably in a manufacturing or jewellery/precision production environment.
• Hands-on experience with production planning/scheduling systems (e.g. AX, APS or equivalent ERP/scheduling tools).
• Strong understanding of outsource/contract manufacturing processes, including PO release, capacity planning and supplier delivery management.
• Analytical mindset with the ability to track KPIs (fill rate, on-time delivery, FROT), identify bottlenecks and drive corrective actions.
• Good stakeholder management skills, able to coordinate effectively across Supply Chain (Master Planning, Contract Manufacturing, Logistics), Production and Quality teams.
• Strong problem-solving skills with the ability to manage exceptions, re-prioritize orders and resolve delays under time pressure.
• Familiar with quality inspection processes and inventory/buffer management to protect on-time delivery.
• Self-motivated, detail-oriented and comfortable working in a fast-paced, ramp-up production environment.
• Good command of English communication, both written and verbal.