Trust & Safety Associate - Urdu Speaking

About the Role

Accenture is a trusted, innovative partner to leading platform companies. The Trust & Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system.

Note: Due to the nature of the role, individuals may be exposed to flashing lights or contrasting light and dark patterns. Content moderation work may include potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Accenture provides support and resources, including a well-being support program designed specifically for the Trust & Safety community.

Responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust & Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Qualifications

• Strong coping, emotional resilience, and stress-management skills
• Excellent comprehension and communication skills in English and Urdu
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail and comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts, non-standard work hours, and availability for weekends and holidays
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• e.g., over 18 years of age

Benefits

• Access to support and resources for employee health and well-being
• Participation in Accenture’s well-being support program designed for the Trust & Safety community