Service Supervisor

Role Overview

Otis & Sigma is expanding its service operations in Thailand and is seeking a Service Supervisor to lead field service teams and deliver safe, reliable, and high-quality maintenance services. This role is ideal for experienced service professionals who enjoy team leadership, customer interaction, and operational excellence.

Key Responsibilities

• Supervise daily field service operations, including 24-hour emergency breakdown support, in line with maintenance schedules
• Ensure strict compliance with safety, FPA, EH&S, and WWJSSSS requirements, including audits and corrective action implementation
• Lead and coach service technicians to achieve high efficiency, quality, and safety standards
• Conduct regular site inspections, daily briefings, and weekly service review meetings to improve troubleshooting and reduce breakdowns
• Perform customer visits and prepare monthly service reports to support customer satisfaction
• Coordinate with the Service Sales team on repair works and billing to support service sales and margin targets
• Carry out other duties as assigned by management

Requirements

• Bachelor's degree in Electrical Engineering or Mechanical Engineering
• Experience in field service operations, preferably in elevators, escalators, or related industries
• Strong leadership, coordination, and problem-solving skills
• Customer-focused mindset with good communication skills
• Proficient in computer and digital tools for service operations
• Ability to communicate clearly in English (written); spoken English is an advantage
• Thai language proficiency is required

Why Join Us

• Work with a global industry leader
• Strong focus on safety, ethics, and people development
• Career growth opportunities within Thailand and internationally

Otis & Sigma is an equal opportunity employer. Reasonable accommodations may be provided to qualified individuals with disabilities.