Lead Chinese Seller Key Account Management (Shopee)

About the Role

Lead the CN KAM team focused on Chinese sellers on Shopee, driving account growth, operational improvements and cross-functional delivery.

Responsibilities

• Lead the CN KAM team to deliver monthly/quarterly KPIs; run weekly cadence and business reviews.
• Own growth of top accounts: drive campaign adoption, commercial negotiation and operational improvements.
• Identify cluster-level growth opportunities and turn them into executable strategies/programs (tiering, incubation, priority tracks, resource allocation).
• Build KPI tracking and forecasting; provide insights, risks and action plans; report weekly progress to management.
• Partner with cross-functional teams to secure resources and ensure delivery.

Requirements

• Native/fluent Mandarin (HSK 5/6 preferred) and strong working English.
• 5+ years in e-commerce marketplace roles (KAM/Category/BD/Merchandising), with people management experience.
• Strong analytical and problem-solving skills; capable of target breakdown, forecasting and post-mortems.
• Strong stakeholder management and execution ownership.