Digital App Operations Manager

About the Company

Minor Hotels is at the heart of the world’s most exciting cities, nestled on the world’s most beautiful beaches, and hidden within the most remote jungle retreats. Savour world-class dining at our collection of Wolseley restaurants, or sip cocktails with trendy socialites at SEEN. Embrace holistic wellness through revitalising therapies, or embark on the journey of a lifetime by train, luxury cruise or private jet. Wherever your adventure takes you, we’re there. Discover the world with Minor Hotels.

About the Role

Minor Hotels is embarking on a major digital transformation across a multi-brand portfolio in 50+ countries. As Manager, Digital App Operations you will be a key delivery partner to the Director of Global App Projects, driving the Guest App programme across release validation, property onboarding and cross-functional delivery. This is a high-visibility, cross-functional role suited to someone who thrives in ambiguity, takes ownership, and operates across both business and technology teams.

Responsibilities

• Coordinate end-to-end delivery of the Minor Hotels guest app across iOS and Android, supporting planning, tracking and reporting.
• Manage cross-workstream dependencies with GCP, CMS, DAM, Salesforce and CCH teams, escalating blockers proactively.
• Maintain detailed project plans, RAID logs and status updates for stakeholder reporting.
• Liaise with the implementation partner to monitor deliverables against the December 2026 launch timeline.
• Act as the business-side validation owner for all new app releases, confirming features and fixes function as expected prior to go-live.
• Coordinate with the QA team to review test outcomes, interpret results and sign off on release readiness.
• Define validation checklists and acceptance criteria for each release scope and track issues identified during validation to resolution before release windows.
• Lead the hotel onboarding programme, develop onboarding playbooks, training materials and communication assets, and track onboarding progress by brand and region.
• Serve as a key point of contact for property stakeholders during onboarding and adoption phases.

Qualifications

• 5+ years of experience in digital project management, app operations or a related field with proven track record of managing complex multi-stakeholder technology programmes.
• Background in hospitality, travel or retail technology is an advantage.
• Strong project management skills; PMP, PRINCE2 or Agile certification is a plus.
• Experience with release validation and acceptance testing; familiarity with defect tracking tools such as Jira is an advantage.
• Comfortable navigating large-scale digital transformation environments with multiple parallel workstreams.
• Excellent communication and stakeholder management skills with the ability to bridge business and technical teams.
• High level of personal organisation, attention to detail and ability to manage competing priorities.
• Proficiency in English required; Thai language is an advantage.