Payments Duty Officer

Responsibilities

• Monitor payment operations and payment channels across the Asia region during assigned shifts
• Identify, escalate, and assist in resolving payment-related incidents in real time
• Coordinate with Back Office, PSPs, Payments Operations, and internal teams during operational issues
• Monitor internal communication channels and ensure timely escalation of critical matters
• Track pending, delayed, or failed transactions and follow up accordingly
• Maintain accurate logs, incident updates, and operational records within internal systems
• Support operational monitoring, reporting, and shift handovers
• Assist in identifying recurring operational issues and improvement opportunities
• Follow internal SOPs, escalation flows, and operational playbooks

Qualifications

• 1–3 years experience in operations, fintech, payments, customer support, or similar fields
• Strong problem-solving and communication skills
• Ability to remain calm and organized during incidents or high-pressure situations
• Good attention to detail and operational awareness
• Comfortable using internal systems, dashboards, and communication tools
• Ability to multitask effectively in a fast-paced environment
• Willingness to work rotational shifts, including evenings, nights, weekends, and public holidays
• Experience in payments or fintech is considered an advantage
• English proficiency required; additional Asian languages are considered a plus

Benefits

• Competitive salary package
• Exposure to real payment operations across multiple Asian markets
• Opportunity to work closely with Payments, Product, PSPs, and regional teams
• Dynamic and fast-paced fintech environment with continuous learning opportunities

Additional Information

Please note: This role requires working in rotational shifts and onsite.