Merchandise Operations Associate

About the Role

The Merchandise Operations Associate is responsible for managing product databases and supporting the end-to-end procurement process. This role focuses on administrative excellence — from issuing Purchase Orders (PO) to tracking pre-order production — ensuring the Merchandising team can operate efficiently and customer promises are met on time.

Key Responsibilities

• Maintain and update the Master Product Database (SKU creation, descriptions, and pricing) to ensure data integrity across all systems.
• Execute and issue Purchase Orders (PO) and Work Orders (WO) accurately based on the Merchandising plan; coordinate with suppliers to confirm receipt and clarify technical specifications or delivery terms.
• Consolidate and track all pre-order requests from retail stores; follow up on production status with suppliers and alert the Merchandising team immediately regarding any delays or production bottlenecks.
• Monitor shipment schedules and track the status of incoming goods from suppliers to the warehouse; assist in coordinating logistics documentation to ensure smooth product intake.
• Handle administrative tasks related to product claims, damages, or returns (after-sales cases) and prepare periodic reports on pre-order fulfillment and after-sales issues to identify areas for process improvement.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Economics, Statistics, or a related field; fresh graduates are highly encouraged to apply.
• High attention to detail and accuracy when working with numbers and large datasets.
• Strong communication and interpersonal skills to coordinate effectively with suppliers and internal teams.
• Proficiency in Microsoft Excel (VLOOKUP, Pivot Tables are a plus) and general MS Office skills.
• Hands-on experience working with Bill of Materials (BOM), Work Orders (WO), and Purchase Orders (PO).
• A proactive problem-solver who can handle order issues, returns, and customer concerns efficiently and manage multiple tasks in a fast-paced environment.