Sales Manager - Proactive (Bangkok Based)

About the Role

Position Summary: Provide sales support and guest reservation services, process Marriott Rewards redemptions, handle guest calls and requests, and assist Sales & Marketing operations to maximize revenue and guest loyalty.

Responsibilities

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
• Use sales techniques that maximize revenue while maintaining existing guest loyalty, including up-selling and determining/giving complimentaries (e.g., rewards points, show tickets, gift certificates).
• Process requests for redeeming Marriott Rewards points; enter Marriott Rewards information into appropriate software when taking guest reservations.
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail; answer, record, and process all guest calls, requests, questions, or concerns using appropriate telephone etiquette.
• Perform general office duties to support Sales & Marketing (filing, sending emails, typing, faxing) and other reasonable job duties as requested by Supervisors.
• Assist management in training and motivating employees; serve as a role model and monitor performance of others to ensure adherence to quality expectations and standards.
• Follow company policies and procedures; maintain confidentiality of proprietary information; ensure uniform and personal appearance are clean and professional.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs and thank guests with genuine appreciation.
• Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 properties. JW Marriott emphasizes training, development, recognition and a focus on associate well-being.

Additional Information

• Location: 108 Chang Klan Road, Chiang Mai, Chiang Mai, Thailand, 50100
• Schedule: Full Time
• Position Type: Non-Management
• Located Remotely?: N